Refund policy
Refund / Return Policy
BLCK offers a 14-day return window from the date of delivery for most items. Items must be unused, in their original condition, and in the original packaging to qualify for a return. Certain products, such as perishable goods or personalized items, may not be eligible for return.
Before returning an item, customers must receive authorization from the seller or BLCK customer support. In most cases, the buyer is responsible for return shipping unless otherwise stated by the seller. BLCK recommends using a trackable shipping method and retaining the shipping receipt and tracking information until the return is complete.
After a returned item is received and inspected, the seller determines whether to issue a refund or exchange based on the applicable return policy. Refunds are generally processed to the original form of payment, and exchanges are subject to product availability.
If an item shows signs of use, damage, or missing components, the seller may deduct a restocking fee or reject the return. Some sellers may also have their own return terms, including longer return windows or free return shipping, which may be shown on the product page or during checkout.
For return assistance, customers can contact: